FastCustomer operates a customer service platform designed to eliminate the frustration of waiting on hold. The service connects users directly to real customer service agents from over 3,000 companies, ensuring a seamless and efficient experience. The platform primarily serves individual consumers who frequently need to contact customer service departments. FastCustomer operates in the customer service and telecommunications market, leveraging technology to streamline the connection process. The business model includes a basic listing for companies, a premium package that allows businesses to control the caller's experience, and an elite package that generates leads through custom promotions. Revenue is generated through these tiered service packages offered to businesses. FastCustomer's innovative approach has garnered a significant user base and recognition, including being named a Top 10 Everything of 2011.

Keywords: customer service, no hold times, real agents, telecommunications, consumer satisfaction, lead generation, premium packages, technology-driven, user-friendly, efficient.